Privacy Policy & Terms of Service

Introduction

T2C — Technology to Clarity ("T2C," "we," "us," or "our") operates the website t2coders.com and provides AI consulting services to small and medium businesses. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, call our business phone number, or communicate with us via text message.

By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website or services.

Information We Collect

Information you provide directly:

• ·Name, email address, phone number, and business name when you submit our contact form or book a consultation
• ·Information you share during phone calls with our team or our AI phone assistant, including your name, business details, and the nature of your inquiry
• ·Responses to our AI Readiness Assessment
• ·Text messages you send to our business phone number
• ·Any other information you voluntarily provide through our website or communications

Information collected automatically:

• ·Call metadata (date, time, duration, caller ID) when you call our business number
• ·AI-generated call summaries based on your phone conversations
• ·SMS message logs (sender, recipient, timestamp, message content) for conversations with our business number
• ·Standard web server logs and analytics data (IP address, browser type, pages visited, referring URL)

How We Use Your Information

• ·Respond to your inquiries and provide the services you request
• ·Schedule and confirm consultation appointments
• ·Send transactional text messages related to your inquiry (appointment confirmations, follow-ups)
• ·Engage in two-way text conversations when you message our business number
• ·Improve our website, services, and customer experience
• ·Send you information about our services if you have opted in to receive such communications
• ·Comply with legal obligations

SMS & Mobile Information

When you call or text our business phone number, or provide your phone number through our website contact form with SMS consent, you may receive text messages from T2C related to your inquiry. These messages may include appointment confirmations, follow-up messages, and conversational replies.

We will never sell, share, or disclose your mobile phone number or any information collected through SMS communications to any third party for marketing, advertising, or any other purpose. Your mobile information is used solely to communicate with you about the services you have inquired about.

• ·Message frequency varies based on your interactions with us
• ·Standard message and data rates from your carrier may apply
• ·Reply STOP to any text message to stop receiving messages from T2C
• ·Reply HELP to any text message for assistance
• ·Reply START to resume receiving messages after opting out

Third-Party Service Providers

We use trusted third-party services to operate our business. These providers process data on our behalf and are contractually obligated to protect your information.

• ·Telnyx — Telephone and SMS services (call routing, AI phone assistant, text messaging)
• ·Microsoft 365 — Calendar management and email communications

We do not sell your personal information to any third party. We share information with service providers only as necessary to deliver our services to you.

AI-Powered Communications

Our business phone line uses an AI-powered assistant to answer calls when our team is unavailable. This assistant will identify itself as an AI assistant at the beginning of every call, may collect your name, contact information, and business details during the conversation, can schedule appointments on your behalf with your verbal consent, and generates a summary of each call for our team's review.

When you text our business number, an AI assistant may respond to your messages. If a member of our team joins the conversation, the AI assistant will stop responding. All AI-generated communications are monitored by our team.

Data Retention

You may request deletion of your personal information at any time by contacting us.

• ·Contact form submissions and lead information are retained for the duration of our business relationship and a reasonable period afterward
• ·Call summaries and SMS conversations are retained for up to 24 months for service quality and compliance
• ·Assessment results are retained for up to 12 months
• ·Website analytics data is retained in aggregate form

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. These include encrypted data transmission (HTTPS/TLS) for all website and API communications, secure access-controlled database hosting, API keys and credentials stored in secure environment variables, and limited access to personal information on a need-to-know basis.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, opt out of text message communications at any time, and withdraw consent for data processing where consent is the basis.

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

1. Services

T2C provides AI consulting, technology advisory, and automation implementation services to small and medium businesses. Our website provides information about our services, a contact form for scheduling consultations, an AI Readiness Assessment tool, and a blog with educational content.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the website. You agree not to submit false or misleading information, attempt to gain unauthorized access to our systems, use automated tools to scrape or extract data without written permission, or interfere with the proper functioning of our website.

3. Consultations & Services

Our Free AI Assessment is a complimentary 30-minute consultation. It does not create a client relationship or any obligation on either party. Paid engagements are governed by separate service agreements. Appointments scheduled through our AI phone assistant or website are subject to availability.

4. AI Readiness Assessment

The AI Readiness Assessment is provided for informational and educational purposes only. Assessment results are general in nature and do not constitute professional advice. Results are based on your self-reported responses and should not be relied upon as a comprehensive evaluation of your business's technology needs.

5. SMS Communications

By providing your phone number and consenting to receive text messages (either verbally during a phone call or through our website contact form), you agree to receive transactional text messages from T2C related to your inquiry, including appointment confirmations, follow-up messages, and conversational replies. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance.

Consent to receive text messages is not a condition of purchasing any service from T2C. Your mobile phone number and SMS communications will not be sold, shared, or disclosed to any third party for any purpose.

6. AI-Powered Communications

Our business phone line and text messaging may use AI-powered assistants. By calling or texting our business number, you acknowledge that your call may be answered by an AI assistant that will identify itself as such, your conversation may be summarized by AI for our team's review, text message responses may be generated by AI, and a human team member may join any conversation at any time. AI-generated responses are for informational purposes and do not constitute binding commitments, professional advice, or contractual obligations.

7. Intellectual Property

All content on our website — including text, graphics, logos, images, and software — is the property of T2C or its content suppliers and is protected by United States copyright and intellectual property laws. "T2C," "Technology to Clarity," "Clearpath AI," "Clearpath Map," "Clearpath Build," and "Clearpath Run" are trademarks of T2C.

8. Blog Content & Educational Materials

Blog posts and educational content on our website are provided for general informational purposes only. While we strive for accuracy, content may become outdated as technology evolves. Blog content does not constitute professional advice.

9. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, T2C shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, resulting from your use of or inability to use our website or services, any unauthorized access to or alteration of your data, any content or conduct of any third party on our website, or any AI-generated communications or recommendations.

Our total liability for any claim arising from these Terms or your use of our services shall not exceed the amount you have paid to T2C in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless T2C, its owner, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of our website or services, your violation of these Terms, or your violation of any rights of a third party.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law provisions. Any legal action arising under these Terms shall be brought exclusively in the state or federal courts located in Wisconsin.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.